Returns Policy

At Shoestylezoe.com, we are committed to providing the best shopping experience for our customers. If your order doesn’t meet expectations, you may request a return or refund under the following policy.

1. Return Eligibility
Return window: Within 180 days from the date of receiving your order.

Eligible items:

Non-sale (full-price) items only.

Items must be unworn, unwashed, with tags attached, and in original condition.

Must include the original purchase receipt.

❗ We are not responsible for customer errors such as:

Spelling or grammatical mistakes

Issues with original images provided

Wrong product selection or incorrect orders
Please double-check your order before completing your purchase.

2. Accepted Return Reasons
We accept returns or exchanges for:

Manufacturing defects or product issues

Wrong item received

Damage during shipping

3. Return Process
Step 1: Contact Us
Reach out via email at support@shoestylezoe.com or use our “Contact Us” page.

Please include the following details in your message:

Full Name (as used on the order)

Order Number

Detailed description of the issue

Clear photos of the product and issue

Your preference: Exchange or Refund

Step 2: Wait for Approval
We will respond within 1–2 business days and provide you with the return address if your request is approved.

Step 3: Prepare Your Return
Include a printed copy of your order confirmation email inside the return package.

Ship the items using your local post office or a courier service.

Send us the tracking number once the package is shipped.

Step 4: Confirmation & Resolution
Once we receive and inspect the returned items:

We’ll send you a confirmation email.

If approved, we will proceed with your refund or replacement.

If denied, we will notify you with the reason for denial.

4. Return Cost
Return Cost: $0.00 USD

We offer free returns and exchanges only for defective, damaged, or incorrect items.

Return shipping is not covered for reasons such as change of mind or customer error.

5. Contact Information
If you have any questions or need assistance, feel free to contact our support team:

Email: support@shoestylezoe.com

Phone: +1 (323) 484-8220

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)

Warehouse Address (USA):
1975 Candler Rd, Decatur, GA 30032-4212, United States

Business Address (Vietnam):
S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Viet Nam